Description
This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.
Customer service is becoming more and more crucial today, where the “customer is always right” (hint: they are not). While the customer may not always be right, they must have the belief that they are, and that after an interaction with a company, that they are happy.
Customer retention is more important than ever today, so learn how to deal with difficult customers, and turn them into future customers for your business, not a rival.
KEY LEARNING POINTS
Learn how to effectively handle difficult customers.
Find a resolution that benefits all parties involved.
Protect your company’s reputation.
ADVANTAGES OF THIS COURSE
After completing this course, you will have a much better understanding of how to deal with tricky customers, whether they are rude, unhappy, or just plain difficult.
Units of Study
Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances
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