Customer Service Skills for Techies

Description

Overview

As the title suggests this series looks at customer service skills, specifically for those in a technical role. This series explores the world of interpersonal skills, as well as principles for effective communication and also takes a look at the most common issues reported to the Service Desk. This series is intented for those with a passion for good customer service; those who want to improve their communication skills, as well as those who are looking at a career in a service desk environment.

Objectives

Explores the world of interpersonal skills
Principles for effective communication
Look at the most common issues reported to the Service Desk.

Target Audience

Who want to improve their communication skills
Those who are looking at a career in a service desk environment.